Refund & Return Policy

1. Scope

This Refund & Return Policy applies to purchases made through the Legacy Timepieces online storefront operated by LEGACY TIMEPIECES LLC (“Legacy Timepieces,” “we,” “us”), One Cross Island Plaza, Suite 203, Rosedale, NY 11422, United States. Contact: sales@legacy-time.com.

It applies together with our Terms of Service. Business or trade purchases may follow different written terms if agreed separately.

2. What is our return policy?

We offer a 14-day return period beginning on the day you receive your order (or the day a person you designate, other than the carrier, takes possession).

If you wish to return the watch, notify our desk within that window. We can arrange a DHL/FedEx (or equivalent) collection free of charge and fully insured when you follow our return instructions. We may offer an exchange where available, or a full refund of the watch price you paid.

We can only accept returns in the same condition and completeness as delivered. If the watch shows new wear, damage, or alteration, or parts of the set are missing, we may charge for diminished value or decline the return.

3. How do I start a return or cancel after delivery?

Email sales@legacy-time.com or use the Contact form within 14 days of receipt. Include your order reference and that you wish to return the watch.

Wait for our written return authorization and shipping instructions before sending anything. Do not ship a high-value watch back without our arrangement.

Once we receive the returned watch and inspect it, we process your refund within 14 days. Because payment on this storefront is by bank wire only, refunds are sent by bank transfer to the account from which you paid (or another account you designate in writing that we can reasonably verify).

4. Do I pay for return shipping?

No — when you use the return collection we arrange, you do not bear the regular return shipping cost. That return shipment is fully insured under our arrangement.

If you use a different carrier or method without our prior written approval, you bear any extra costs, and the parcel may not be insured by us. In that case you also bear the risk of loss or damage in transit, to the extent permitted by law.

5. Condition, inspection, and diminished value

Return the watch with everything originally included (box, papers, accessories, links, tags, booklets, and any other items listed on your order).

We inspect every return on receipt and may document serial numbers, condition, and seals or tags. Removed or damaged security seals, missing parts, or handling beyond what is needed to examine the watch may reduce the refund or lead to refusal of the return.

6. Refunds (bank wire only)

Accepted returns are refunded for the watch purchase price you paid. Any delivery charge that was included in your payment is refunded except supplementary costs that arose because you chose a more expensive delivery method than the standard option we offered for that order.

We do not refund via card networks, PayPal, Klarna, or similar methods. Refunds are by bank wire only.

We may withhold the refund until we have the watch back, or until you provide shipment proof we accept — whichever is earlier. Bank processing times vary after we send the wire.

7. Before delivery (awaiting payment)

If your Buy Now order is still awaiting bank wire payment and you no longer wish to proceed, contact the desk. We can cancel an unpaid order. If funds were already received and we cancel before shipment, we refund by bank wire under our Terms of Service.

8. International returns

Returns from outside the United States may involve customs. Duties or taxes paid to authorities are generally not refundable by us and may need to be claimed from the relevant authority where possible.

9. Related pages

See Shipping for how we deliver orders, Terms of Service for purchase rules, and Privacy Policy for how we handle your information.